Note: This page has moved to https://eblocker.org/en/docs-tag/questions-from-end-consumers

Deutsch | English

eBlocker Help > FAQ about eBlocker Insolvency > Questions from end consumers

Questions from end consumers

• How did it come to insolvency?
• Which scenarios are conceivable at the end of the procedure?
• Can I currently still buy eBlocker or extend my license?
• Are there special prices/warehouse sales prices?
• Is the merchant obliged to take back the eBlocker? And if so, within what time limits?
• Do I have the same rights as if I had bought the eBlocker directly on the eBlocker website?
• Does the 30-day return policy still apply?
• Does the legal Revocation period of 14 days still apply?
• Does the Warranty still apply? For how long?
• I bought my equipment more than 30 days ago. Can I return it now?
• Does the eBlocker continue to work (even without updates)?
• How long will there be list updates (Tracker, Malware & Parental Controls)?
• Will there still be software updates to fix security bugs?
• Will there still be software updates to fix other bugs?
• Will there continue to be software updates with new features?
• Is there a possibility that the eBlocker technology will be further operated and developed (e.g. by a third party)?
• Will the eBlocker source code be published / made available to the Open Source community for further development?
• I have (just) bought an XYZ license. Can I return it?
• What do I do if my 1-year license (Pro/Family) has expired? Can I buy/receive a renewal?
• Is there a "special termination right" for my update subscription? What happens if I cancel?
• What do I do if I want to switch from eBlocker Base or Pro to Pro or Family? Can I still buy/receive a license upgrade?
• Who can I contact if I have technical questions or have a warranty claim?
• Can I use the eBlocker for other purposes?
• Can I get root access to the eBlocker?
• Will there still be a support forum?
• Will the website continue to be operated?