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Most technical questions are answered in our FAQs.
If you still could not solve your problem, our support will be happy to help you.
If you have access to the eBlocker settings, please send us the eBlocker diagnostic report with your support request. You can find the diagnostic report in the eBlocker "Settings > Menu > System > "Diagnostic Report" tab. Creating the diagnostic report takes a few seconds. The eBlocker then saves the diagnostic report as a file with the extension .TGZ on your computer.
If you cannot reach the eBlocker settings via the normal way, please try the emergency IP address of the eBlocker. http://169.254.94.109:3000/
Please give our support some more information: