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I can't access the web or email.

For eBlocker Pro and eBlocker Family customers.

If you have activated the eBlocker HTTPs function, please check whether the eBlocker certificate has been stored correctly.

See the following FAQs for more information: HTTPS function (SSL/HTTPS)

Disable the Tor network connection and try to access your mail or web pages again.

For more explanation about the Tor network take a look at our FAQ and our knowledge base.

FAQ: Anon function (Tor-network)

Knowledge base: The eBlocker Tor Network feature

For eBlocker Base customers.

Disable the Tor network connection and try to access your mail or web pages again.

For more explanation about the Tor network take a look at our FAQ and our knowledge base.

FAQ: Anon function (Tor-network)

Knowledge base: The eBlocker Tor Network feature